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How mardmatka Handles Your Personal Data

At mardmatka, your personal data is handled with clear rules about what we collect, why we collect it, and how long we keep it.

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mardmatka How mardmatka Handles Your Personal Data
REACH OUR PRIVACY TEAM

Contact Us About Your Privacy

If you have a question about how your data is used, want to request a copy of your information, or need to report a privacy concern, our support team is available around the clock. Reach us through any of the channels below and we aim to respond within 48 hours on all data-related requests.

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Email Support

Send your data request or privacy concern to our dedicated email address. We acknowledge every message within 24 hours and aim to resolve data queries within 48 hours of receipt.

Live Chat

Open the live chat window on any page of the site to speak with a support agent directly. For privacy requests, the agent will log your request and route it to the data team immediately.

Help Centre

Our help centre contains step-by-step instructions for submitting a data access request, updating your personal details, or withdrawing consent for optional data processing on your account.

HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

mardmatka uses a combination of technical and organisational measures to keep your personal data safe.

Data Encryption

All personal data, including payment identifiers from UPI, Paytm and PhonePe, is stored using industry-standard encryption. Access is restricted to authorised personnel only, and all internal access events are logged and audited on a regular basis.

Cookie Use

We use functional cookies to keep your session active and analytical cookies to understand how you navigate the site. You can manage your cookie preferences at any time through the consent panel available in your account settings.

Data Retention

Account data is retained for the duration of your active account and for a legally required period after closure. Transaction records linked to UPI or Paytm payments are retained to meet financial compliance requirements under applicable Indian regulations.

Third-Party Sharing

We share your data only with payment processors, identity verification providers and regulatory bodies where legally required. We do not sell your personal data to advertisers or unrelated third parties under any circumstances.

Your Access Rights

You have the right to request a copy of the personal data we hold about you, to correct inaccurate records, and to ask us to delete your data where no legal retention obligation applies. Requests are handled within 48 hours.

Consent Withdrawal

Where we process your data based on consent — such as for marketing communications — you can withdraw that consent at any time from your account settings or by contacting our support team directly. Withdrawal does not affect prior processing.

Frequently Asked Privacy Questions

Below are the questions we hear most often about how mardmatka handles personal data. If your question is not covered here, reach out to our support team via live chat or email and we will respond within 48 hours.

We collect your name, email address, phone number, date of birth and payment identifiers such as your UPI ID or Paytm-linked number. We also collect device and browser data to secure your account against unauthorised access.

Payment references from UPI, Paytm and PhonePe are stored in encrypted form. We retain only the reference identifiers needed to verify and reconcile transactions — raw account credentials are never stored on our servers.

Yes. Submit a data access request via email or through the live chat team. We will compile and send you a summary of all personal data we hold on your account within 48 hours of receiving your verified request.

Contact our support team with a deletion request. We will remove your data from active systems promptly, subject to any retention obligations required by applicable Indian law, such as financial transaction records.

We share data only with payment processors needed to clear your UPI or PhonePe transactions, identity verification providers, and regulatory bodies where legally required. We do not sell or trade your data with advertisers.

Open your account settings and navigate to the privacy panel to adjust which cookie categories you allow. Functional cookies required for login cannot be disabled, but analytical and marketing cookies can be turned off at any time.

This policy covers data collected through mardmatka. Access to the platform depends on local law and is available where local law permits. The applicable data rights may vary depending on the jurisdiction from which you connect.

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